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Position Details

Customer Service Officer

Applications close 18/11/2018

  • Salary: $40.60 per hour (inclusive of casual loading) + Superannuation
  • Casual
  • Fantastic benefits, wellbeing programs, training & development opportunities & more!
The City of Stonnington has multiple casual opportunities for Service Centre Officers to work throughout our municipality with Centres located in Malvern and Prahran.

As a Service Centre Officer, you will be a key link in the relationship between Council and its customers, providing a high quality service over the phone, face to face at the counters, via email and through other online channels. As the first point of contact you will enhance and promote Council’s public image and the effectiveness of the Service Centre Team.

To be successful in the role, you will need previous experience in a busy customer service environment, excellent communication skills and advanced cash handling skills. Additionally you will need proven time management and computer literacy skills in order to carry out the key responsibilities of the role in a fast paced environment and manage constant requests for information and action from customers.

At the City of Stonnington, ambition and expertise will be recognised and rewarded, in an environment that fosters personal career development as part of a unique team culture. As an employee, you will have access to some fantastic benefits and be able to participate in staff wellbeing programs, previously nominated as a finalist in both the VicHealth and Worksafe Awards. Additionally, you will receive ongoing training opportunities and work for an organisation with a dedicated Green Team.

Work for Stonnington today. Work that matters. People who make a difference.

To ensure your application is correctly processed with the greatest chance of being successful, please include a separate document responding to the Key Selection Criteria with your application which can be found at the bottom of the Position Description when you go to apply for the position.

Submitting your application
A Position Description is attached below for your perusal which includes the Key Selection Criteria. Applicants must address the Key Selection Criteria as part of their application. To be eligible to apply for this position you must have an appropriate Australian or New Zealand work visa.

For further information on how to apply contact the Council’s Recruitment Officer on Ph: 03 8290 1333.
For position related queries, please contact Dima Kran on Ph: 82901007

A Position Description including the Key Selection Criteria can be found here.

Position Descriptions
PD - Customer Service Officer - casual - Nov 2018.pdf

The Inherent Requirements for this position can be found here. Please note this document must be read prior to applying for the vacancy.