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Position Details

Aquatic Services Officer - Customer Service (Casual)

Applications close 08/12/2019

  • Salary: $37.08 per hour (inclusive of casual loading) + Superannuation
  • Casual
  • Excellent benefits, popular centres, fun & supportive team environment, wellbeing programs!
City of Stonnington has multiple casual opportunities available for Customer Service Officers to join our enthusiastic and dedicated team in two of Melbourne’s most well-known and treasured leisure facilities: Harold Holt Swim Centre - an exciting, modern and fully accessible community facility and Prahran Aquatic Centre - an iconic community facility in the heart of Prahran.

As an Aquatic Services Customer Service Officer, you will utilise your excellent communication skills to facilitate an enjoyable experience for the community, maintaining a professional image at all times to both internal and external customers. Additionally you will provide up-to-date and accurate information about the centre facilities, services and programs to new and existing centre users, both in person and over the telephone. You will also be responsible for supervising the public entry and collecting entry fees in accordance with centre and Council administrative and financial procedures.

we're looking for candidates with previous customer service experience, preferably in the leisure industry or similar environment. Additionally, you will have naturally strong communication skills both verbal and written, have exceptional interpersonal skills and a willingness to assist and engage with people of all ages and backgrounds. You will also need a current CPR & Provide First Aid certificate and a current and valid Working with Children’s Check (employee). Please include copies of your qualifications / licences with your application.

As a City of Stonnington employee you will enjoy many benefits including ongoing training opportunities, excellent health and wellbeing programs, great workplace locations, an active reward and recognition program and a workplace committed to sustainability. Be a part of our enthusiastic and professional team at Melbourne’s most well-known and treasured leisure facilities.

City of Stonnington is an equal opportunity employer committed to an equitable, diverse and socially inclusive work environment and a positive, barrier-free recruitment process. We actively encourage applicants from an Aboriginal and Torres Strait Islander heritage, people living with a disability, LGBTIQ+ and people from culturally diverse backgrounds to explore the opportunity of a career at the City of Stonnington. If you have any support or access requirements, we encourage you to advise us at the time of application.

Work for Stonnington today. Work that matters. People who make a difference.

Submitting your application
A Position Description is attached below for your perusal which includes the Key Selection Criteria. Applicants must address the Key Selection Criteria as part of their application. To be eligible to apply for this position you must have an appropriate Australian or New Zealand work visa.

For further information on how to apply contact the Council’s Recruitment Officer on Ph: 03 8290 1333.
For position related queries, please contact Anna Cantwell / Katrina Scott-Mackenzie on Ph: 82901678

A Position Description including the Key Selection Criteria can be found here.

Position Descriptions
PD - Aquatic Services Officer - Customer Service Officer - Casual - November 2019.pdf

The Inherent Requirements for this position can be found here. Please note this document must be read prior to applying for the vacancy.